FREQUENTLY ASKED QUESTIONS

Shipping & Payment Information

When Will My Order Ship?

It depends on where you are. Orders processed here will take 1-3 business days to arrive. Overseas deliveries can take anywhere from 3-7 days. Delivery details will be provided in your confirmation email.

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

ELMEIRA cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.

We accept 2 Payment methods for now;
1- E-Payment (Debit & Credit card)
2- COD (Cash on delivery for UAE & KSA Only)

Extra Charges can be for;
1- Custom fees
2- Currency conversion fees

You can track your order via this link
https://track.elmeira.com/

Aramex KW:+9651820011
Aramex KSA: +966920027447
Aramex Bahrain: +97317330434
Aramex Oman: +96824473000

DHL KW: +9651808345
DHL KSA: +966920003450 / +966138829193 / 800 3450000 / +966-12-669 3399 / +966 13 8317000 / +966 13 882 7777 / +966-11-462 1919
DHL Oman: +96824520100 / 80077008
DHL Bahrain: +973 1736 4100
DHL Qatar: +97444587888

Contact your bank.

Order Information & Concerns

I Need To Change Something On My Order. How Can I Do That?


If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

“Unfulfilled” just means that we successfully received your order! Once your order is shipped, you’ll receive a tracking number and your order status will change to “Fulfilled.”

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com


Yes we can change the address if the item was not Fulfilled but in case we handover the order to a courier company you may contact them to correct the address.

Contact the Customer support to remove & add items.

Warranty

Is there a warranty?

ELMEIRA warrants that the jewels will be free from manufacturing defects (in material or workmanship) for a period of 6 month from the date of purchase. We must be notified if the product arrives damaged upon delivery. The warranty does not cover any normal wear and tear, scratches, or lost/stolen items. Jewels must be used and maintained appropriately. Any abuse or misuse of jewels will void the warranty.

Other Information

What is your return/exchange policy?

Please refer to our Returns page

No, we don’t have any retail Outlets

While we appreciate that you want to be a reseller of ELMEIRA, we do not currently have any reseller or wholesale program. Please email us at support@elmeira.com and we may get back to you when we decide to go down that path!

– Refund – 1 to 2 W/D for Epayment / For COD we Ask the customers for a refund or store credit and it takes 2 to 3 W/D
– Exchange – 4 to 6 Days
– Replacement – 4 to 6 Days
– Repair – 7 to 14 Days

The customers need to pay for the custom fees whenever they return an item.