At Elmeira Fashion, we aim to provide you with high-quality products and a seamless shopping experience. However, if you are not satisfied with your purchase, our Returns & Refunds Policy outlines the steps and conditions for returning items.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The return must be initiated within 1 to 2 days of receiving the product.
- The item must be in its original, unused condition, with all tags, packaging, and accessories included.
- We do not accept returns for items that have been worn, damaged, or altered in any way.
- Products must be shipped back in the original packaging to avoid any damage during transit.
2. Non-Refundable Items
- Stripe Processing Fees: Please note that the processing fees charged by Stripe during your purchase are non-refundable.
- Personalized or Custom Items: Custom-made or personalized items are not eligible for returns or refunds.
3. Return Shipping Costs
Customers are responsible for the return shipping fees. We recommend using a trackable shipping service to ensure the safe return of your item. Elmeira Fashion is not responsible for lost or undelivered returns.
4. Return Process
To initiate a return:
- Contact Us via email at [email protected] or through our customer service at +971 544480433 with your order number and the reason for return.
- We will provide you with instructions on how to return your item.
- Ship the item back to us to ensure it is well-packaged and in its original condition.
- Once the return is received and inspected, we will notify you of the status of your refund.
5. Refunds
- If your return is approved, a refund will be processed, and the amount will be credited to your original payment method within 5 to 7 business days.
- Please note: The Stripe processing fee is non-refundable, and this will be deducted from your refund amount.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a full refund, including shipping fees, if the product is returned in its original condition.
7. Important Notes
- We do not accept returns if the product has been worn, shows signs of use, or is not returned in its original condition.
- Jewelry Care: Our products are imitation jewelry, and we recommend following the care instructions to maintain their quality. Avoid contact with water, chemicals, and perfumes, as this may affect the plating.
- If you have sensitive skin, we recommend avoiding imitation jewelry, especially if you have known allergies or skin sensitivities.
8. Contact Us
If you have any questions about our Returns & Refunds Policy, feel free to contact our support team at:
Elmeira Fashion
Email: [email protected]
Phone: +971544480433
We appreciate your understanding and cooperation in following our Returns & Refunds Policy.
Thank you for shopping with Elmeira Fashion
